Frequently Asked Questions
1. What is Canine Cart?
Answer:
Canine Cart is your one-stop shop for premium dog accessories and essentials. From grooming tools to interactive toys, we offer products designed to keep your furry friend happy, healthy, and entertained.
2. How long does shipping take?
Answer:
Shipping depends on your location. For more details about processing and delivery times, please visit our Shipping & Handling page. You’ll also receive a tracking number once your order is shipped to monitor its progress.
3. Do you ship internationally?
Answer:
Currently, we ship within Canada and the USA. We’re working to expand our shipping options, so stay tuned for updates!
4. What is your return policy?
Answer:
We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Simply contact us at info@caninecart.com to initiate a return.
5. Are your products safe for pets?
Answer:
Absolutely! All our products are made from pet-safe materials and are designed to ensure the safety and comfort of your dog.
6. How do I track my order?
Answer:
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use the link provided to monitor your package's journey.
7. What payment methods do you accept?
Answer:
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options listed at checkout.
8. Can I modify or cancel my order?
Answer:
If your order hasn’t shipped yet, contact us at info@caninecart.com as soon as possible, and we’ll do our best to accommodate changes or cancellations.
9. Do you offer discounts or promotions?
Answer:
Yes! Keep an eye on our website and subscribe to our newsletter to stay updated on exclusive deals and special promotions.
10. How can I contact your customer support?
Answer:
You can reach us at info@caninecart.com or use the live chat feature on our website. We aim to respond within 24 hours.